Terms & Conditions

TERMS AND CONDITIONS:

Terms & Conditions – Le Rasa Effective Date: 15/08/2025

Welcome to Le Rasa. By placing an order through our website, social media, or directly with us, you agree to these Terms & Conditions. Please read them carefully.

Our Products All our cakes and cupcakes are freshly made to order using high-quality ingredients.

As they are handmade, the final product may vary slightly from images shown on our website or social media.

Some products may contain allergens such as gluten, dairy, eggs, nuts, or soy. Please check our allergen information before ordering.

Orders & Payment Orders are confirmed only once payment is received in full.

Payment is accepted through secure third-party providers (we do not store card details).

Orders must be placed within the time frames stated on our website or agreed upon directly.

Prices All prices are in GBP (£) and include VAT where applicable.

Delivery charges start from £10 and vary depending on location and time slot.

Delivery Deliveries are available Monday to Saturday only — no deliveries on Sundays.

Delivery times are estimates and may vary due to traffic, weather, or other factors beyond our control.

It is the customer’s responsibility to provide accurate delivery details.

Failed deliveries caused by incorrect details or customer unavailability may incur additional charges and are non-refundable.

Cancellations Orders may be cancelled up to 48 hours before delivery for a partial refund(25%deducted from original price).

Cancellations made within 48 hours of delivery may be non-refundable, depending on the preparation stage.

Refunds & Returns As our products are perishable, we do not accept returns.

Refunds are only issued if the order is incorrect due to our error, or the product arrives damaged or of unsatisfactory quality.

Refund requests must be made within 24 hours of receipt and may require photographic evidence.

Allergies & Dietary Requirements It is the customer’s responsibility to inform us of any allergies at the time of ordering.

While we take care to avoid cross-contamination, our kitchen handles common allergens, so we cannot guarantee allergen-free products.

Limitation of Liability Le Rasa will not be liable for any indirect, incidental, or consequential damages arising from the purchase or consumption of our products.
Privacy We handle your personal data in accordance with our Privacy Policy.
Changes to Terms We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on our website.