Refund and Return policy.
Refund & Return Policy – Le Rasa We take pride in baking your cakes and cupcakes fresh to order, using the highest-quality ingredients. As our products are perishable and made to your specifications, we have the following policy in place:
- Returns Due to the nature of our products, we cannot accept returns once an order has been delivered or collected.
Please check your order upon receipt and let us know immediately if there are any issues.
- Refunds Refunds are only available if:
The order is incorrect due to our error
The product arrives damaged or is of unsatisfactory quality
Any refund requests must be made within 24 hours of receiving your order.
We may request photographic evidence of the issue before processing a refund.
- Cancellations Orders can be cancelled up to 48 hours before the scheduled delivery for a full refund.
Cancellations made within 48 hours of delivery may be non-refundable, depending on the stage of preparation.
- How to Request a Refund Contact us by email or phone with your order number and details of the issue.
We aim to respond within 1 business day and resolve the matter promptly.
- Special Circumstances Refunds will not be given for delays caused by traffic, weather, or other factors beyond our control, as delivery times are estimates only.
Taste preference is subjective — refunds are not offered for personal dislike of flavour if the product matches the description and quality standards.