Delivery policy:
At Le Rasa, we are committed to delivering fresh, handcrafted eggless cakes and cupcakes across the UK with care and reliability. Please review our delivery terms below to understand your rights and our procedures, in line with UK consumer legislation.
- Delivery Coverage We currently deliver to addresses across london. Unfortunately, we cannot deliver to Northern Ireland or remote islands at this time due to the perishable nature of our products.
Customers can check postcode eligibility at checkout or contact us directly for clarification.
- Order Processing & Dispatch All our cakes and cupcakes are made to order to ensure maximum freshness.
Orders are typically processed within 3-4 business days.
You will receive a confirmation email once your order is accepted and a dispatch notification with tracking info once the order is out for delivery.
3..Delivery Timeframes Standard delivery is available from Monday to Saturday, between 5.00pm and 8:00 PM.
We do not deliver on Sundays, or UK bank holidays.
We don't do next day delivery.
Please note that delivery dates are estimates and not guaranteed, due to the involvement of third-party couriers.
- Delivery Charges Delivery costs are calculated at checkout and vary by postcode and delivery speed.
Premium delivery (e.g. time-slot or weekend) may incur additional charges.
- Delivery Responsibility & Failed Deliveries Please ensure someone is available to receive the delivery at the provided address.
If no one is available, we may:
Attempt to leave it with a neighbour or in a safe place (if specified).
Reattempt delivery (additional charges may apply and delivery timing may be vary on available slot.).
If delivery fails due to incorrect address or recipient unavailability, we reserve the right not to offer a refund due to the perishable nature of the products.
- Perishable Goods & Right to Cancel Under the Consumer Contracts Regulations (UK), the usual 14-day right to cancel does not apply to perishable goods such as cakes and cupcakes.
Therefore, once your order is confirmed and baking has begun, it cannot be cancelled or refunded.
In the unlikely event of damaged, spoiled, or incorrect items being delivered, please contact us within 24 hours with photos and order details. We will review each case and offer a replacement or partial refund where appropriate.
- Food Safety & Packaging All products are prepared in compliance with UK Food Standards Agency (FSA) regulations.
Items are securely packaged in food-safe, tamper-evident packaging to maintain hygiene and quality during transit.
- Contact Information For questions or issues regarding delivery, please contact us at:
📧 Info.lerasa@gmail.com
📞 +447960557002
🕒 Customer support hours: [e.g., Mon–Sat, 10 AM – 5 PM]